is very well-written…"
strong reference features, and clear instructions"
one of the three major 'Pro's' of the software."
(David Pogue) "…perhaps I've
been unduly influenced by the program's breezy and fun manual."
(David Pogue, on a 2nd product)
"Then they sent the fine
new manual, and suddenly light dawned."
( Full quotes, attributions below )
"For SofTech (then 'Workgroup'), Bill handled many writing assignments, including customer case studies, product brochures, data sheets, and more. The resulting customer stories, in particular, were inspired and very effective, with an authenticity that captured the personalities of the customers involved.
"He immerses himself in the projects at hand with enthusiasm for understanding the background and details. As a bonus, Bill is a pleasure to work with."
Crissy Bardani, Director of Marketing,
We received this letter of appreciation for a recent project, B4M's Fork Production Tutorial and Reference, documentation created for a television station automation system.
It was written and produced for Building4Media, a software company and Apple business partner in the Netherlands, for their new installation at CNN in Washington, D.C.
"Since we have the manual for Building4Media's FORK Production, written by Bill Ross, the amount of questions coming into our Support desk has decreased significantly. Users find the documentation clear and easy to use. Also, the way it is written is often mentioned: nice, easy to read, and sometimes funny, which it's makes easy to absorb.
“Bill's manual helps users to easily find their way through the software. And in training and technical support, too, we rely heavily on the documentation to make our work simpler.
Mr. Hak is the lead trainer and technical support authority for Building4Media BV, of Sneek, The Netherlands.