Coaching services, from Idea Champions, 2008
received this letter of appreciation for a recent project,
B4M's Fork Production Tutorial and Reference, documentation created for a television station automation system.
It was written and produced for Building4Media, a software company and Apple business partner in the Netherlands, for their new installation at CNN in Washington, D.C.
we have the manual for Building4Media's FORK Production, written by Bill
Ross, the amount of questions coming into our Support desk has decreased significantly. Users find the documentation clear and easy to use. Also, the way it is written is often mentioned: nice, easy to read, and sometimes funny, which it's makes easy to absorb.
manual helps users to easily find their way through the software. And in training and technical support, too, we rely heavily on the documentation to make our work simpler.
Mr. Hak is the lead trainer and technical support authority
for Primestream (formerly Building4Media)
Our technical writing
and editing has been complimented, even praised, in five
reviews by respected industry publications
of four different product manuals, as well as by clients.
Highlights of documentation reviews:
is very well-written…"
illustrations, strong reference features, and clear
one of the three major 'Pro's' of the software."
(David Pogue) "…perhaps
I've been unduly influenced by the program's breezy
and fun manual."
Pogue, on a 2nd product)
"Then they sent the fine
new manual, and suddenly light dawned."
( Full quotes, attributions below )
SofTech (then 'Workgroup'), Bill handled many writing
assignments, including customer case studies, product
sheets, and more. The resulting customer
stories, in particular, were inspired and very effective,
with an engagingly authentic ring that brought those customers
to life in the articles.
immerses himself in the projects at hand with enthusiasm
for understanding the background and details. As a bonus,
Bill is a pleasure to work with."
Crissy Bardani, Director of Marketing,
and his blog were quoted and linked to in the Boston
Globe's "Business Filter" column (now
gone,) by Maura Welch, numerous times in '06-07.
there, June 16, of Bill being interviewed during
the May '06 Web Innovators Group event.