of our documentation and technical writing:
manual is very well-written "
"...Thorough, intelligently arranged," "...strong
reference features and clear instructions."
Reviewer David Pogue:
they sent me a draft of the fine new manual, and suddenly
amount of questions to our Support desk decreased significantly."
find the documentation clear and easy to use."
did a great job, especially considering how little support
we were able to give you."
Photos by Bill
Top, NYC from the
Kaaterskill Clove, NY)
small sampling of work originally written for
for VidyoCast, cloud-based broadcast
Wrote, produced and am maintaining a set of six operations manuals.
Also editing assorted marketing writing, site content.
and Technnology services for Idea
Champions, a leading innovation consultancy. Currently,
- MC and
manager of their live webinars (Gotomeeting)
Design and Production of all their proposals in print (Word)
- Many other
services performed over a 10-year relationship.
- Produced a 250-page Event
Productions manual on all aspects from overall and stage management to large screen HD video projection, and full video and sound recording; for WOPI, Los Angeles, 2010. Consulted on/edited inhouse documentation projects.
and rewrote a course plan for a daylong introduction to
interest pages to the site of The Waterfall House,
a vacation rental home in New York's Catskill Mountains.
releases for MarketingWorks,
Cold Spring, NY
for Idea Champions' "Heart of
Innovation" blog, like
Time to Forget About Innovation"
Tutorial / Reference (sample pages),
for a television station automation/database
our documentation / technical writing / information design
manuals and many more samples are available in print.
Legendary Locale and Guest Comments pages –
Web content written for the Waterfall House,
a Catskill Mountains vacation rental. (Also produced their purely
Postcards page, and added a custom map to the Surrounding
Jewelers Travels to Antwerp..." for
Jaymark through MarketingWorks,
Cold Spring, NY
on Local Business: Adams Fairacre Farms"
(Short promotional article for supermarket)
Video Conferencing for
Every Desktop (PDF,
Data Collection -
Capture, View Customer Data from Field (PDF 60K)
My blog on
(Mostly from 2006-09)
Customer Success Stories
Cook Group Runs Globe-Spanning Array of Businesses on jBASE and Linux
Beta LaserMike Measures Needs, Goes with ProductCenter
Workgroup Rises to the Task for Canadian Forestry Equipment Maker
Product Brochure (for PDM/PLM) 6 pages
SolidWorks Integrator (for PDM/PLM)
Whitepaper on IBM mainframe security with RSA
for Idea Champions' "The
Heart of Innovation"
(which I also managed the launch of:)
Your Dreams (Sept.
do Great Ideas come from? (Sept. 1)
Space" around Railroad Stations (Aug. 21)
the great Celtics teams won: by Keeping It Simple (Aug.
Gehry's Designing By Prototype (July 31)
An Introduction to XML (Extensible Markup Language)
Hawaii - the Next Silicon Valley?
Scouting the Techno-Frontier
Write to inquire --