• Documentation
• Web Content, Marketing Writing
• Customer Success Stories
• Data Sheets, Whitepapers
• Articles/Editorials/Blogging

National Reviews
of our documentation and technical writing:

"The manual is very well-written "

"...Thorough, intelligently arranged," "...strong reference features and clear instructions."

Reviewer David Pogue:

"Then they sent me a draft of the fine new manual, and suddenly light dawned."

From Clients:

"The amount of questions to our Support desk decreased significantly."

"Users find the documentation clear and easy to use."

"You did a great job, especially considering how little support we were able to give you."

Photos by Bill Ross —

Top, NYC from the air, 2010

Below: "Vistas"
   (location: Kaaterskill Clove, NY)

A small sampling of work originally written for various businesses.

Current (2013)

Documentation for VidyoCast, cloud-based broadcast video production.
Wrote, produced and am maintaining a set of six operations manuals.
Also editing assorted marketing writing, site content.

Ongoing:

Writing and Technnology services for Idea Champions, a leading innovation consultancy. Currently,

• MC and manager of their live webinars (Gotomeeting)
• Page Design and Production of all their proposals in print (Word)
• Many other services performed over a 10-year relationship.

Recent:

• Produced a 250-page Event Productions manual on all aspects from overall and stage management to large screen HD video projection, and full video and sound recording; for WOPI, Los Angeles, 2010. Consulted on/edited inhouse documentation projects.
  
• Updated and rewrote a course plan for a daylong introduction to Mac OS X.
  
• Added interest pages to the site of The Waterfall House, a vacation rental home in New York's Catskill Mountains.
  Wrote: History and Guest Comments pages; produced: Area, Vintage postcards
• Press releases for MarketingWorks, Cold Spring, NY
• Posts for Idea Champions' "Heart of Innovation" blog, like
  "No Time to Forget About Innovation"

More on Documentation

B4M Fork Tutorial / Reference (sample pages),
  for a television station automation/database system.

Reviews of our documentation / technical writing / information design

Complete manuals and many more samples are available in print.

Our Legendary Locale and Guest Comments pages –
 Web content written for the Waterfall House, a Catskill Mountains vacation rental. (Also produced their purely visual Vintage Postcards page, and added a custom map to the Surrounding Areas page.) 2008-present.

"Jaymark Jewelers Travels to Antwerp..." for Jaymark through MarketingWorks, Cold Spring, NY

"Spotlight on Local Business: Adams Fairacre Farms"
(Short promotional article for supermarket)

Affordable Video Conferencing for Every Desktop (PDF, 53K)

Wireless Data Collection - Capture, View Customer Data from Field (PDF 60K)

My blog on tech/media/business